Stay in Sarlat

The present general conditions of sale are subject to French law.

In case of a dispute and in the absence of an amicable agreement, the dispute will be brought before the French courts in accordance with the rules of jurisdiction in force.

The following general terms and conditions of sale (hereinafter "GTC") apply to all reservations, regardless of the sales channel used.

ARTICLE 1 RESERVATION

1.1 Acknowledgment of reservation: Reservation of an Apartment with Stay in Sarlat is only valid upon written confirmation of the reservation. The client's reservation is acknowledged by email sent by Stay in Sarlat to the client, summarizing and confirming the reservation.

In the case of an online reservation, on the website www.stayinsarlat.com, the acknowledgment of reservation by email summarizes the contract offer, the reserved services, the prices, the sales conditions related to the selected rate, accepted by the client, information regarding after-sales service and commercial guarantees, as well as the address of the seller's establishment where the client can present complaints.

1.2 The client, prior to ordering the services, declares that the reservation of these services is made for personal use. As a consumer, the client has specific rights, which would be compromised if the reserved services were used for purposes within the scope of their commercial, industrial, artisanal, or liberal activity. It is prohibited to conduct commercial or professional activities in the accommodations without the express authorization of VDP Sarlat - Stay in Sarlat.

The client is solely responsible for their choice of services and their suitability for their needs, so Stay in Sarlat cannot be held liable in this regard.

All reservations are nominative and cannot be transferred to a third party, whether free of charge or for consideration.

1.3 The photographs presented on the website and/or the catalog are not contractual. The photographs, graphic representations, and texts reproduced are used to provide as accurate an overview as possible of the accommodation services offered; variations may occur, especially due to changes in furniture or any renovations. The client cannot claim any complaint on this basis.

ARTICLE 2 RATES

All reservations, regardless of their origin, are payable in euros, unless otherwise specified.

Prices are flexible and variable depending on various customizable criteria such as the reservation date, the start date of the stay, the duration of the stay, and the typology of the accommodation (studio, 2 rooms, etc.).

They are per Accommodation and per night for the chosen dates and duration of stay and include: the rental of the accommodation, maintenance, consumables, taxes, and charges (water, electricity, heating).

According to local regulations in force, certain additional taxes, such as the tourist tax, may be requested upon arrival in the accommodations.

Unless included in the rate or specifically selected during the reservation, additional services are optional and will be billed separately if applicable.

Any modification or establishment of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices indicated at the billing date.

The price examples indicated as "FROM" in the communication materials and on the website refer to selected overnight stays and are only valid for the indicated departure dates and cities.

ARTICLE 3 SECURITY DEPOSIT

3.1 All reservations must be guaranteed with a valid credit card number on the start date of your stay and accompanied by the payment of the total amount of the reservation.

3.1.1 The amount of the security deposit is specific to each accommodation offered by Stay in Sarlat. This amount is specified on the accommodation description.

3.1.2 The security deposit will be made on the secure Lodgify platform (Stripe) using a valid credit card. The sum remains blocked for 7 days and released after this period. Stay in Sarlat reserves the right to reauthorize the credit card used if necessary.

3.2 The guarantee may be used by VDP Sarlat - Stay in Sarlat in case of non-payment by the occupant of the amounts due to Stay in Sarlat, for the accommodation service and/or for the damage caused in the accommodations or common areas, or in case of theft in the accommodations. The client's credit card used for payment and stay guarantee may be debited after departure, up to the amount of an estimate for refurbishment following the observation of damage to the apartment occupied by the client. In the event of a party or noise disturbance, the entire deposit will be retained.

Failure to comply with these terms will result in the reservation not being guaranteed.

3.3 The credit card used for the reservation as well as valid identity documents must be presented upon arrival.

It is specified that the identity document of the person to whom the credit card used for payment belongs must be presented upon arrival. Otherwise, access to the Apartment will be denied by Stay in Sarlat.

3.4 Under no circumstances can the client make the rented premises their principal residence, whether for professional reasons, or for family or medical reasons. The client undertakes to have an effective principal residence throughout the rental period.

ARTICLE 4 PAYMENT OF THE RESERVATION

4.1 Payment conditions apply to all reservations, regardless of the length of stay.

4.2 PAYMENT METHODS: For any reservation via the Stay in Sarlat website, payment can be made by credit card or by bank transfer.

In the event of on-site payment, payment can be made in cash (within legal limits).

Bank checks are not accepted due to too many

 non-payment attempts.

4.3 The total amount of the reservation must be paid in euros, even if the client makes a payment in a different currency.

In case of payment by bank transfer, the Stay in Sarlat account details will be communicated to the client in the acknowledgment of reservation. Any bank charges related to the bank transfer are the responsibility of the client.

4.4 NON-PAYMENT: Stay in Sarlat reserves the right to suspend or cancel any reservation or any stay for which the invoice has not been paid in full or partially and also reserves the right to suspend the execution of its obligations and to request payment of the sums due by the client.

ARTICLE 5 ARRIVAL AND DEPARTURE TIMES

5.1 The client must arrive and check in at the accommodation's reception desk during the opening hours of the establishment.

5.2 Arrival times: The client can check in from 4:00 pm on the first day of their stay, unless a different time is agreed with Stay in Sarlat. The client must notify Stay in Sarlat of any late arrival.

5.3 Departure times: The client must leave the accommodation by 10:00 am on the last day of their stay, unless a different time is agreed with Stay in Sarlat. In case of late departure, the client may be charged an additional night.

5.4 In the event of early departure, the entire stay will be invoiced to the client.

5.5 Any extension of stay is subject to the availability of accommodation.

ARTICLE 6 CANCELLATION AND MODIFICATION

6.1 General conditions:

6.1.1 Reservations can be canceled or modified up to the day before the start of the stay, without charge, unless otherwise specified at the time of booking.

6.1.2 In case of no-show or late cancellation (less than 24 hours before the start of the stay), the client agrees to pay the full amount of the reservation.

6.1.3 Early departure: In case of early departure, the entire stay will be invoiced to the client.

6.2 Cancellation of non-refundable rates: Reservations with non-refundable rates cannot be canceled or modified. In case of cancellation or modification, the full amount of the reservation will be charged.

6.3 For any modification or cancellation, the client must contact Stay in Sarlat by email at info@stayinsarlat.com or by phone at +33 (0)6 52 52 42 64.

ARTICLE 7 OCCUPANCY OF THE ACCOMMODATION

7.1 The number of persons occupying the accommodation must not exceed the maximum capacity indicated in the description of the accommodation. Children and babies are considered persons in their own right.

7.2 Stay in Sarlat reserves the right to refuse access to the accommodation if the number of occupants exceeds the authorized capacity.

7.3 The client may not sublet the accommodation under any circumstances.

7.4 In case of non-compliance with these rules, Stay in Sarlat may terminate the contract immediately, without notice or compensation.

ARTICLE 8 USE OF THE ACCOMMODATION

8.1 The client agrees to use the accommodation in a responsible manner, in accordance with its intended purpose, and in compliance with the laws and regulations in force.

8.2 The client must respect the tranquility of the premises and not disturb the neighbors.

8.3 Pets are generally not allowed unless expressly authorized by Stay in Sarlat. The client must inform Stay in Sarlat at the time of booking if they wish to bring a pet. The client will be informed of any applicable conditions and additional fees.

8.4 Smoking is strictly prohibited in the accommodations. In case of non-compliance, the client will be charged for the costs of cleaning and deodorization.

8.5 The client is responsible for the accommodation during their stay and must report any damage or deterioration to Stay in Sarlat immediately. The client is liable for any damage caused to the accommodation and its contents.

ARTICLE 9 COMPLAINTS

9.1 Any complaint must be reported to the reception desk as soon as possible during the stay so that Stay in Sarlat can take appropriate action.

9.2 If the client is not satisfied with the solutions proposed by Stay in Sarlat, they can contact the company's customer service by email at info@stayinsarlat.com or by phone at +33 (0)6 52 52 42 64.

9.3 No complaint will be accepted after the client's departure if it has not been reported during their stay.

ARTICLE 10 FORCE MAJEURE

Stay in Sarlat cannot be held responsible or liable for any delay or non-performance of its obligations under these GTC in case of force majeure, as defined by French law.

ARTICLE 11 APPLICABLE LAW

These GTC are governed by French law. In case of a dispute, the competent French courts will have jurisdiction.

ARTICLE 12 PRIVACY POLICY

12.1 The client's personal information is processed in accordance with Stay in Sarlat's Privacy Policy, available on the website www.stayinsarlat.com.

12.2 The client authorizes Stay in Sarlat to process their personal data for the purpose of managing their reservation and stay, as well as for commercial and marketing purposes.

12.3 The client has the right to access, rectify, and delete their personal data. To exercise these rights, the client can contact Stay in Sarlat by email at info@stayinsarlat.com.

ARTICLE 13 INTELLECTUAL PROPERTY

All elements of the Stay in Sarlat website are and remain the intellectual and exclusive property of VDP Sarlat. No one is authorized to reproduce, exploit, or use for any purpose whatsoever, even partially, elements of the site, whether in the form of a photo, logo, visual, or text.

ARTICLE 14 MODIFICATION OF THE GTC

Stay in Sarlat reserves the right to modify these GTC at any time. The client is therefore advised to consult the latest version available on the Stay in Sarlat website.

Stay in Sarlat
VDP Sarlat
197 Impasse du roc des vignes
24370 Sainte Mondane
France

Email: info@stayinsarlat.com
Phone: +33 (0)6 52 52 42 64